Shipping & Returns
At PeptidesForAll, we are committed to providing a smooth, secure, and reliable shopping experience. Please review our Shipping & Returns Policy before placing your order.
Shipping Policy
Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully received and verified. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).
Shipping Destinations
We ship to a wide range of international destinations. Shipping availability may vary depending on local regulations and carrier services.
If you are unsure whether we ship to your location, please contact our customer support team before placing an order.
Estimated Delivery Times
Delivery times are estimates and may vary depending on the destination, customs processing, weather conditions, and courier services.
Typical delivery estimates:
- Domestic Orders: 2–5 business days
- Europe: 5–10 business days
- International: 7–21 business days
Please note that these are estimated delivery times and are not guaranteed.
Shipping Charges
Shipping costs are calculated at checkout based on the destination, shipping method selected, and the weight of your order.
Any applicable customs duties, taxes, import fees, or brokerage charges are the responsibility of the customer unless otherwise stated.
Order Tracking
When available, tracking information will be sent via email once your order has shipped. Please allow up to 24 hours for tracking updates to appear after receiving your shipment confirmation.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided and the order has already been shipped, we cannot guarantee recovery or replacement of the package.
Please contact us immediately if you notice an error in your shipping details.
Lost or Delayed Packages
While we work with trusted shipping carriers, delays can occasionally occur.
If your package has not arrived within the expected delivery window, please contact us and we will assist in working with the shipping carrier to investigate the shipment.
Returns Policy
Return Eligibility
Due to the specialized nature of our products, we generally do not accept returns on opened or used items.
Returns may be considered only if:
- The incorrect product was received.
- The item arrived damaged during transit.
- The product was defective upon arrival.
- The order was incomplete.
Any return request must be submitted within 7 days of receiving your order.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact our customer support team within 48 hours of delivery.
To help us resolve your claim quickly, please include:
- Your order number
- Photos of the package
- Photos of the received item(s)
- A brief description of the issue
Return Authorization
Do not send products back without first obtaining return authorization from our customer support team.
Unauthorized returns may not be accepted.
Refunds
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds are generally processed back to the original payment method within 5–10 business days, depending on your payment provider.
Original shipping charges are generally non-refundable unless the return resulted from our error.
Exchanges
We only replace items if they are received damaged, defective, or if an incorrect product was shipped.
Order Cancellations
Orders may be cancelled before they are processed for shipment.
Once an order has been shipped, it can no longer be cancelled.
Contact Us
If you have any questions regarding shipping, returns, or your order, please contact our customer support team. We are happy to assist and will respond as quickly as possible.
Important Notice
All products sold on this website are intended for laboratory research purposes only, where applicable. Customers are responsible for ensuring that any products they purchase comply with the laws and regulations of their country or jurisdiction before placing an order. We reserve the right to refuse or cancel orders where required by applicable law.